Terms and Conditions

These General Terms and Conditions and Privacy Policy set out the terms and conditions under which you may have access to, and use of, this Website (including all information, advice and downloaded materials contained or included by reference or accessed from it).

Placing an order with Islamicgifts.eu indicates your acceptance of these terms and conditions. Please note that each order for goods is an offer by you to purchase goods from Islamicgifts.eu subject to these terms and conditions. It is only when we have despatched goods to you that a binding contract has been created.

We have the right to refuse at our discretion to supply any goods ordered by the customer.

1. Price

a) Unless otherwise stated, prices quoted by Islamicgifts.eu are inclusive of value added tax, but NOT delivery, insurance and payment surcharges (where applicable).
b) Islamicgifts.eu shall be entitled to apply additional delivery charges where the customer requests partial delivery of an order.
c) Prices quoted are those current at the time of quotation. Islamicgifts.eu shall be entitled to alter prices to those current at the time of order, or withdraw the quotation where the goods can no longer be supplied.
d) Islamicgifts.eu shall be entitled to alter prices to correct errors or omissions.

2. Availability of Goods

All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers’ stock availability and delivery dates made by the suppliers’ own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.

3. Payment

a) Payment for all goods must be made in full, at the time of order, by credit or debit card. Payment by other methods, for example by cheque or BACS must be agreed by Islamicgifts.eu in writing and the funds cleared into Islamicgifts.eu' bank account prior to goods being despatched.
b) Islamicgifts.eu will not deliver goods before the credit card transaction has been authorised.
c) Islamicgifts.eu will not deliver goods if it has any evidence or suspicion that a credit card is being used fraudulently.
d) Islamicgifts.eu will pass on all information it holds about a customer on request by the police or other authorities where a credit card has been used to commit fraud or any other crime.
e) If, for any reason, full payment has not been received by Islamicgifts.eu for goods that are in the possession of the customer, interest shall accrue on the outstanding amount from the date of delivery, on a daily basis, at the base rate plus 8% per provision of the late payment of commercial debts (Interest) ACT 1998.

4. Delivery

a) All delivery dates quoted, whether verbally or otherwise are estimates and are therefore not guaranteed. Islamicgifts.eu shall have no liability for any delay in delivery or non-delivery or for any consequential loss.
b) Delivery of goods to the customer's address or any other place requested shall constitute delivery and the risk passes upon such delivery to the customer.
c) Islamicgifts.eu shall be entitled to make partial deliveries, in which case these terms and conditions shall apply to each partial delivery.

d) If a customer has not been able to accept delivery when a courier or Royal Mail has attempted delivery then any costs incurred by Islamicgifts.eu in re-delivery or attempted re-delivery to the customer shall be chargeable to the customer.

e) If a customer has not collected a parcel from a courier or Royal Mail following an attempted delivery and the parcel is subsequently returned to Islamicgifts.eu than all costs incurred in such a redelivery shall be chargeable to the customer.

f) If following return of a parcel to Islamicgifts.eu, the customer wishes redelivery than the costs of carriage shall be borne by the customer.

g) The customer agrees to give Islamicgifts.eu the authority for such additional costs to be charged to the credit or debit card used for the original purchase.

h) Delivery only within the UK.

5. Loss or Damage in Transit

a) Islamicgifts.eu will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to Islamicgifts.eu within three working days of delivery or expected delivery.
b) In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by Islamicgifts.eu or it's representatives on request.

6. Returns and Cancellations

The customer shall not return any goods or cancel any orders without Islamicgifts.eu's written consent. Such consent may not be given where goods have been specially purchased by Islamicgifts.eu to meet the customer's requirements, or if the goods have a sales value of £20 + VAT or less. If Islamicgifts.eu at its discretion gives consent, it reserves the right to charge a restocking fee of 15% + VAT of the price of the goods in question. The cost of shipment to Islamicgifts.eu shall fall on customer. We will retain the cost of shipping & packaging from the total value of goods prior to refund. All items must be returned unsued, in its original packaging, tag attached (clothing, etc), unaltered and must be in same condtion as received.

7. Guarantee

a) If within 7 days of being delivered, any defect in the goods is discovered which is directly due to faulty materials or workmanship, Islamicgifts.eu or the manufacturer of the goods will at it's option remedy the defect or damage by replacement or give a full refund, or a credit note to the customer, to be utilised firstly against any existing indebtedness and the balance refunded.
b) The guarantee will be subject to the following conditions: 1) it will not apply to defect or damage resulting from any alteration or modification of the goods without Islamicgifts.eu' prior written consent, incorrect storage, normal wear and tear, misuse, abnormal conditions of use, incorrect installation, maintenance or repair, use which is not in accordance with the manufacturer's instructions, any act or omission of the customer or any third party or any fault in any other goods or equipment.
2) The customer must complete and submit Islamicgifts.eu' Return of Materials Authorisation (RMA) form in relation to any such defect or damage. If it appears to Islamicgifts.eu from the information submitted on the RMA form that such defect or damage is covered by the guarantee, then an RMA number will be issued confirming the goods in question may be returned, subject to verification by Islamicgifts.eu on inspection of the goods. RMA numbers issued by Islamicgifts.eu are valid for seven days from the date of issue. After this period the RMA log is closed and a new RMA number must be obtained.
3) allegedly defective or damaged goods must be returned to Islamicgifts.eu at the customer's cost, in original packaging, complete with all related documentation and accessories. Goods must be packaged in the appropriate fashion and clearly labelled with the relevant RMA number. Failure to do so may result in the goods being refused on arrival at our warehouse. iv) the guarantee will apply to goods replaced or repaired under the guarantee for the balance of the original guarantee period.

8. Exclusion of Liability

a) The guarantee in condition 7 will be in substitution for all other terms, warranties and conditions, express, or implied, statutory or otherwise in relation to the goods (except for Islamicgifts.eu' title to them) which are hereby excluded to the fullest extent permitted by law.
b) Neither Islamicgifts.eu nor its representatives or agents will be liable in contract or in tort (including negligence) nor in any other way for any consequential or indirect loss, liability or damage or for any other claim for consequential compensation whatsoever (including loss of profit, costs, expenses or loss of data) arising howsoever from or in connection with the agreement or any breach or non-performance of any provision of it by Islamicgifts.eu or any fault in or the supply, use, presence or resale of the goods.
c) Excluding Islamicgifts.eu' liability arising in condition 8, all warranties or conditions implied by law regarding the goods and without affecting conditions 9 a) and 9 b), the aggregate liability of Islamicgifts.eu whether arising in contract or tort (including negligence) or otherwise howsoever for any loss, cost, damage, injury or liability (whether consequential or indirect or otherwise) resulting from or in connection with the agreement or any such breach or other matter as is referred to in Condition 9 b) will be limited to an amount equal to the net invoice value of the goods.
d) The limitation on any exclusions from liability contained in these Conditions shall be subject to the provisions of section 2(1) of the Unfair Contract Terms Act 1977.

9. Website Use

The customer will take all reasonable steps to ensure that it's authorised website users do not disclose usernames or security passwords to any third party, whether an employee of the customer or not. If the customer becomes aware that there has been disclosure by any of it's authorised users, the customer must inform Islamicgifts.eu immediately.

10. Product Photos and Other Information

a) All photos, illustrations and other information contained on the website, sales literature and price lists are representative, for guidance only and do not form part of this agreement.
b) The customer should check specifications, compatibility, suitability and legality of goods with manufacturers before ordering if in any way unsure. Any advice or opinion offered by Islamicgifts.eu or its representatives should not be relied upon to make a purchasing decision.

11. Trade Marks, Trade Names, Copyrights, Patents and Intellectual Property Rights

a) The customer acknowledges that rights in respect of trade marks, trade names, copyrights, patents and other intellectual property rights connected with the goods do not pass to the customer.
b) Goods are not licensed by Islamicgifts.eu and may require manufacturers agreement or license for use or resale in certain markets.
c) Goods must not be altered, sold or used in any way that was not intended by the manufacturer.

12. Cancellation

Islamicgifts.eu shall be entitled by notice in writing to terminate any agreement without prejudice to any claim or right Islamicgifts.eu may otherwise make or exercise where:

a) The customer is in breach of any term, condition or provision of this agreement or required by law.
b) The customer shall go into liquidation, or if any petition or resolution to wind up the customer shall be presented, or if a receiver is appointed, or if the customer shall commit any act of bankruptcy. In case of a limited company, the liability of any amounts outstanding will be passed onto the directors on a joint & several basis.

13. Law

If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.